IT Support Specialist

Are you a motivated IT Support Specialist with experience of providing 2^nd and 3^rd line support?

TES 2000 has a rare, exciting position for an experienced IT Support Specialist to use your skill set to make this role your own. This is a stand-alone IT support role, based in Colchester on a full-time, permanent basis within a hybrid model.

The ideal candidate will provide essential support in maintaining and troubleshooting IT systems, ensuring seamless operations across on-site and remote issues.

This role is stand-alone within TES, and crucial for assisting our workforce with technical issues and contributing to the overall efficiency of our IT function.

At the core of everything, safety is the number one focus for the organisation as a whole.

Why Join Us?

• Opportunities for professional growth and development
• Engage in diverse and challenging projects
• 33 days annual leave inc bank holidays
• Health Plan
• Life Assurance

If you would like to discuss this opportunity in further detail and have a confidential chat, please do not hesitate to contact our Talent Acquisition Partner, Carley on [email protected] or via WhatsApp on 07811 792369

What we are looking for:

• 2+ years in IT support, with previous roles in 2nd or 3rd line support with the ability to deal with complex issues.
• Systems experience: Azure Cloud, Windows Operating Systems, MDM Systems, VOIP and Microsoft 365 Suite including Dynamics 365 (Desirable Veeam Backup)
• Compliance: An understanding of Cyber Essentials Certification licensing requirements, GDPR adherence, 
• Ability to build internal relationships and being flexible to the demands of the business.

Key Responsibilities:

• Provide helpdesk support, IT security, and troubleshoot technical issues.
• Provide 1st, 2nd, and 3rd line support via email/phone for on-site and remote offices and collaborate with 3rd party tech support as needed.
• Configure new laptops/desktops and manage Azure backups.
• Manage mobile devices and printers and use software like Papercut.
• Generate weekly reports on tickets raised, closed, and open.
• Maintain an asset register and ensure records are updated.
• Manage DNS records.
• Identify opportunities for improving business processes and interfaces using technology.

TES - Together Everyone Succeeds

At TES we are committed to creating safe railway working environments and offer a wide range of professions and occupations within the Railway sector. Our continuing success depends on our people, which is why we are committed to attracting, retaining and developing our people with the skills, knowledge and experience to ensure an excellent delivery of our services. 

TES 2000 are committed to the equality of opportunity. No worker or candidate will be discriminated against regardless of their gender, gender reassignment, age, marital status, sexual orientation, disability, ethnicity, religion and belief. This information is kept fully confidential, and accessibility is strictly limited in accordance with the Data Protection Act.